Club Conduct Solutions
Club Conduct Solutions

    CLUB CONDUCT SOLUTIONS

    CLUB CONDUCT SOLUTIONSCLUB CONDUCT SOLUTIONSCLUB CONDUCT SOLUTIONS

    Consultancy, Investigation, Support and Risk Management for Golf Club Conduct and Discipline Matters

    Book Your Free Initial Consultation

    CLUB CONDUCT SOLUTIONS

    CLUB CONDUCT SOLUTIONSCLUB CONDUCT SOLUTIONSCLUB CONDUCT SOLUTIONS

    Consultancy, Investigation, Support and Risk Management for Golf Club Conduct and Discipline Matters

    Book Your Free Initial Consultation

    About Club Conduct Solutions

    The problem and the solution …

    Golf Clubs face a growing number of member and staff conduct issues ranging from inappropriate behaviour and breaches of playing rules to safeguarding concerns and criminal activity. 


    These incidents are impactive on the time and workload of club managers and can pose a serious threat to operational efficiency and leadership retention. 


    Internal investigations can lack professionalism, independence, consistency, and confidentiality, and often produce conflict for committee members, captains and volunteer club members tasked to investigate (or give a disciplinary finding to) their peers and fellow club members.


    Ultimately a mis-managed disciplinary process and investigation can leave your Golf Club with reputational damage, very expensive legal costs and substantial damages to pay.


    Club Conduct Solutions (CCS) support Golf Club General Managers across all stages of a discipline process, providing:

    1. Expert consultancy and advice
    2. Investigation of allegations with independent, professional, experienced investigators
    3. Support with the disciplinary process including the supply of independent Panel members
    4. Risk management to protect Golf Club reputation and reduce the likelihood of expensive legal costs and damages


     Whether it is a sensitive internal matter or a complex investigation, CCS brings discreet, professional, tailored support – allowing your leadership to focus on running the club, hence redirecting capacity where it is most needed.


    Why Us ?

    CCS was founded and is led by Neil Ballard - a former Scotland Yard Detective Superintendent with 30 years of investigative experience at the highest level across the UK and beyond.

    Neil also has recent relevant golf industry experience as a Golf Club Captain and having additionally served on the Board of a Golf Club as a Director.


    CCS brings together a network of former detectives and expert professionals with extensive experience of investigations, risk management and disciplinary processes, adaptable to the diverse needs and challenges of the private sector, to ensure your club gets the highest level of support. 

    CCS also has extensive contacts throughout the golf industry to ensure consistency of approach.

    CCS therefore combines elite investigative experience, disciplinary process expertise and professional risk management, with an insider understanding of Golf Club governance, and access to the required specialist investigative resources.

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    Our Services

    We  are a Golf Club business partner providing tailor-made services to the needs of our clients, including :


    • Practical investigative support. We will establish facts and uncover the truth in club disciplinary investigations. We can do the investigation for you, aligned to your specific terms of reference and club context to deliver maximum value, utilising both reactive and proactive methods, providing clubs with well-evidenced findings that strengthen internal decision making and significantly reduce the likelihood of expensive claims or challenge. Our absolute independence provides objective unbiased support free from internal pressures or preconception, ensuring findings are credible
    • Consultancy and Risk Management re club discipline investigations and matters, providing independent assurance, clarity and strategic insight to boards, senior management and club owners, supporting transparency and building institutional credibility, avoiding complex and costly consequences 
    • Disciplinary Process Support including advice and guidance, as well as the supply of independent panel members for Disciplinary and Appeal Panel hearings, and reviews of associated club policies

    Our Mission

    1) Support Golf Club Managers with conduct and discipline investigations, reducing the time spent by them on these matters, increasing their professional and personal wellbeing, and enabling them to focus on the strategy, sustainability and success of their Golf Club.


    2) Increase professionalism, independence, consistency and confidentiality in Golf Club discipline and conduct investigations.


    3) Support Golf Clubs to effectively manage reputational and organisational risk that Golf Clubs face from conduct and discipline investigations, protecting institutional reputation and avoiding expensive legal costs and damage claims. 

    Our Client Retainer Model

    We offer our clients an optional monthly retainer model, designed to deliver continuous strategic value, with 3 tiered options (Bronze, Silver and Gold) for ongoing professional independent support and guidance with club conduct and discipline matters.


    Our clients on the retainer model get included consultancy time and email support as well as:

    • A monthly CCS newsletter with best practice, news, advice and case studies relating to golf club conduct and discipline matters
    • A 10% discount on the standard investigation and additional consultancy rates

    Enquire about our Retainer Model

    PDF Viewer

    CCS Flowchart

    Process map of CCS services during all stages of a Club Disciplinary Process

    PDF Viewer

    Schedule of Rates

    Our fees for investigation, consultancy and for our retainer model

    Contact Us

    Speak to Neil

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    Club Conduct Solutions

    neil@clubconduct.com

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